MyFord Touch Confusing Some Customers, Dealers Offering Classes

MyFord Touch is one of the most interactive car systems to date, unfortunately some technology illiterate customers are so confused about the technology that they have begun taking classes to learn how to use their vehicles.

If you are unfamiliar with MyFord Touch, the system uses color-coded menus, a central touch panel and even a four-way controller on the steering wheel for system navigation, users can also use voice recognition to control their cars systems.

While MyFord Touch is easy enough to figure out for the technology generation, Consumer Reports recently tore the system apart, calling it unnecessarily difficult for first time users.

To help fight off confusion over the new system, various Ford dealers around the United States have begun offering 45 minute one-on-one courses to help explain the new system to confused car owners.

Just a thought, but why in the world would someone buy a vehicle if they were confused with it’s controls before the sale? [via Freep]