‘Angry’ Justin Bieber Reportedly Wants Fans’ Refunds Issues Fixed For Canceled Meet & Greets
Justin Bieber is reportedly “angry” over the way fans’ refunds are being handled after his surprise announcement that he was canceling meet-and-greets on his Purpose World Tour last week.
A new report claims the singer wants fans affected by the cancellations to receive fairer refunds.
“Justin has just found out about this and he is very angry,” sources allegedly told the Naughty Gossip website. “He had nothing to do with this. He is now suggesting that everyone who bought a package gets a full refund and gets to keep the concert ticket for free.”
The sources allegedly said Bieber “loves his fans and knows that they had nothing to do with this. He cancelled the meetings backstage, and wants to make sure that fans are not punished further by having to give up a ticket in a great seat as well. He wants this fixed ASAP.”
The report comes after the singer posted a photo of himself with a young fan on Instagram last Tuesday (March 22). In his caption, he explained that energetic exchanges with fans during the sessions left him “feeling mentally and emotionally exhausted to the point of depression” as he says he takes on their energy.
Justin added that he wants to “stay in the healthy mindset” he is in right now to give fans the “best show.”
Following the cancellations, some fans opted for the full refunds offered by Bkstg, the company that Bieber’s management uses to arrange the backstage packages on the Purpose Tour.
The VIP range — “I’ll Show You #Purpose Experience” and “Ultimate #Purpose Experience” — started from $900 to $2000. A cheaper “Where Are You Now #Purpose Experience” was also available.
Here’s the kicker: while fans do get all of their money back in full refunds, they are required to give up all parts of their packages, including their Purpose concert ticket, which comes with a premium pit seat.
“Can I get a refund for Ultimate #Purpose Experience/I’ll Show You #Purpose Experience since package has changed?” pic.twitter.com/o4aNhqTwfo
— JustinBieberCrew.com (@JBCrewdotcom) March 25, 2016
Inevitably, there’s been a lot of negative reaction from fans affected by the canceled meet-and-greets. General social media hasn’t been kind to Bieber over the matter, and media outlets are currently ripping the 22-year-old apart.
However, some fans seem to understand that policy decisions and administering refunds aren’t under the control of artists.
Disappointing to see how many “fans” are going after Justin. He wouldn’t cancel if it wasn’t serious, he doesn’t want to let people down.
— Justin Bieber Crew (@JustinCrew) March 25, 2016
Be mad at management, be mad at ticket distribution, be mad at Bkstg, but don’t attack Justin for taking care of himself.
— Justin Bieber Crew (@JustinCrew) March 25, 2016
Although Bkstg is the company who oversee VIP packages on the Purpose Tour, a fan who claims to be in contact with Bieber’s manager, Scooter Braun, alleged that it is only a messenger set-up.
You told me BKSTG Iis only the messenger @scooterbraun they means it’s down to you to say something & get the savages off Justin’s back
— biebermum (@biebermum) March 28, 2016
Justin loves performing loves being on stage and shouldn’t be getting the blame,bad media and bad tweets for this mess @scooterbraun
— biebermum (@biebermum) March 28, 2016
On Monday, March 28, a Bieber fan, known as “Cecile” on Twitter, claimed fans who bought VIP meet-and-greet packages to Purpose shows in France were given refunds but allowed to keep their concert tickets. See the Twitter exchange below.
@biebermum Good news for those who bought their VIP packages for the french shows : they’ll keep their tix in the pit ? Still a mess tho :/
— Cecile (@NotaCommercial) March 28, 2016
@NotaCommercial have you seen that confirmed?
— biebermum (@biebermum) March 28, 2016
@biebermum Yes via DM between french fans and @AccorH_Arena
— Cecile (@NotaCommercial) March 28, 2016
@biebermum It’s presented as a special offer which includes the refund for not meeting J and they still keep their tix in the pit
— Cecile (@NotaCommercial) March 28, 2016
However, Cecile did note in a tweet to another fan that she wasn’t clear on all the details. Both fans agreed that Braun should clarify what is happening with refunds.
If it is true that French fans are getting partial refunds, it suggests there is no reason why such an arrangement can’t be made available for all Justin Bieber fans affected by the canceled meet-and-greets.
@biebermum Idk all the details tho…It still need to be cleared up
— Cecile (@NotaCommercial) March 28, 2016
@NotaCommercial oh yes there needs to be something from @scooterbraun to explain it all
— biebermum (@biebermum) March 28, 2016
Meanwhile, the “Sorry” singer continues to move through his 114-date Purpose Tour, which kicked off March 9 in Seattle, Washington.
The Biebs’ most recent show was at Fresno’s Save Mart Center in California on March 26. The reviewer for local outlet, the Fresno Bee, raved that he was “awed by the stunning piece of pop-music performance art” that Bieber put on. Watch the concert opening below.
As for the big question: it remains to be seen whether Bkstg listen to Bieber’s alleged request to let fans keep their Purpose concert tickets with full — or, more likely — partial refunds.
[Photo by Jeff Kravitz/Getty Images]