‘Batman: Arkham Knight’ PC Sales Suspended, Warner Bros. Interactive Issues Apology
The debacle surrounding the performance of Batman: Arkham Knight on the PC took a shocking turn on Wednesday. Warner Bros. Interactive and Rocksteady Studios announced that sales of the game were being suspended.
The announcement was made in a post to the WB Games Community and Steam Community forums for Batman: Arkham Knight. Warner Bros. apologized for the condition of the game and announced the suspension of sales.
Our team has posted an update for our PC players over at the official Arkham forums. http://t.co/a6EFqhSD3n
— Batman Arkham (@BatmanArkham) June 24, 2015
“We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC,” the publisher announced. “We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.”
User reviews of Batman: Arkham Knight on Steam have been overwhelmingly negative. The trouble started just hours before the game launched at 12:00 a.m. ET on Tuesday when the minimum requirements were updated to higher specs. Those who purchased the game soon discovered that the game was locked at 30fps and even the beefiest of PC gaming rigs had trouble getting the game running steadily.
It was then discovered that Rocksteady Studios did not handle porting the game to the PC. Instead, that duty was given to Iron Galaxy Studios, a development house with a sparse history of working on PC titles and a large catalog of console work. Only 12 developers were credited with doing work on the PC version of Batman: Arkham Knight.
The apology letter from Warner Bros. encourages existing purchasers to stick with the game as Rocksteady and Iron Galaxy work on fixing performance issues. However, those unsatisfied with the game can request refunds if they purchased it from Steam. Those who purchase Steam codes from third-party sellers such as Green Man Gaming or CD Keys will have to contact those sites for a refund.
“The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played,” Warner Bros. concluded its statement.
What do you think of the move to suspend the sales of Batman: Arkham Knight? Sound off in the comments below.
[Images via Batman: Arkham Knight]
