‘It’s Not My Fault You Ordered Your Pizza Wrong:’ Domino’s Employee Cusses Out Customer [Video]

One Domino’s Pizza customer got served more than a piping hot slice when she came into a Domino’s location to complain about her order. The Domino’s employee on duty also served up a tongue lashing that’s pretty likely to have gotten him fired.

The video – apparently filmed with a potato – comes by way of YouTube user Stacey Hannah, and it’s impossible to tell whether the Domino’s employee is at fault, or the pizza patron is to blame. What’s certain, though, is that the customer definitely didn’t expect to get cussed out when she came in to complain about her sauce and her service.

“You’re the one that just hung up on my son, and then on me,” she says, apparently expecting that things would go differently if she physically stepped into her local Domino’s.

The Domino’s employee, who may or may not have been the manager of that particular Domino’s branch, was having none of the customer’s complaint. “Do you want your money back?” he asks, “because I really don’t care about your opinion.”

From there, the video becomes a lesson in customer service. Not the good kind, though, more the “You got served” type.

The customer keeps asking for the employee’s supervisor’s contact information, but to no avail. Met with a simple “It’s not happening,” she then makes her case to the other Domino’s customers present, but nobody wants to get in the middle of this. And with good reason.

“It’s not my fault you guys didn’t order your pizza right,” the Domino’s employee chimes in. “Get the f*** out of here.”

Other choice snippets from the no-doubt-fired-by-now Domino’s employee’s customer care seminar include:

• “My supervisor’s name is ‘Go F*** Yourself,'”
• “Get The F*** Out Of Here,” and
• “You F*****g Retard!”

The customer is clearly flustered after that outburst, but she won’t let him have the last word.

“Excuse me, I’m not the one in a pizza sauce,” she begins, clearly upset that Domino’s messed up her order, “pizza outfit when I’m 40 years old, so to call me a retard – I want – you have no right.”

And then the phone rings, and we can only presume that the employee went off to answer it and mess up the sauce on somebody else’s order. Then again, it could have been his supervisor, Mr. Go F*** Yourself – of the Saginaw Go F*** Yourselfs, of course – calling to check and make sure everything was okay at the shop.

See, this is why Domino’s has all that technology built into its pizza ordering process: in order to make sure just this sort of thing doesn’t happen. Then again, maybe the technology was the cause of the problem. Maybe the Domino’s guy was right, and they didn’t know how to order their pizza right.

Who knows, but thank you, Jaded Domino’s Guy. And thank you, too, Flustered-But-Mostly-Polite Domino’s Customer.

[Image via Fast Company.]